Client Experience

When you submit an inquiry through our contact page, our team will reach out to you within a business day. We'll review your responses and help you determine if we're the right fit for your project.

Once you're ready to move forward, we'll send you a booking proposal which will outline all of the nitty-gritty details about your session. We'll schedule an in-person or virtual meeting so we can go over the particulars of your project and develop a plan with you to make it a success!

About a week before your shoot, we'll reach out with a reminder of your scheduled session. We'll also confirm any specific requests you've made as part of your booking.

On the day of your shoot, we'll come prepared to make your day a special one.

Approximately 4-6 weeks after your shoot, we'll deliver your edited images in a personalized digital gallery.

Here, you can mark your favorites, download as many as you'd like. In addition, you'll be able to order prints (at a discount!) and share your memories on social media.

We believe that each client deserves the best, even after their session is over and their photos have been delivered. That's why we offer several premium benefits included with all sessions.

• 10% discount on all print orders within 45 days of your session.
• Expedited shipping on all print orders with order tracking.
• 10% on all Memorias colitur merch in our online shop.
• Secure backups of all digital negatives and processed photos in our private cloud for 1 year with the option to extend for 5 years.
• All original images are stored encrypted and backed up to US data centers.